What to expect
Surprises are fun. Confusion isn't.
Here's exactly how our boxes work, in plain language, before you spend a dollar.
What liquidation means
Retailers move on from returns, overstock and shelf-pulls in bulk. We buy those loads.
Where products come from
Big-box returns, marketplace overstock and unclaimed parcels — never counterfeit or recalled goods.
How boxes are packed
By hand, on our own tables, balancing size, volume and category so each box feels worth opening.
Why every box is different
Loads change weekly. Two boxes of the same size from the same week still won't match.
Packed by people, not an algorithm
Every box is assembled by hand from the loads currently on our floor. We balance heavy and light, practical and playful, so the unboxing keeps its rhythm all the way down.
What we won't do is promise a retail value or a brand list. Liquidation doesn't work that way, and pretending it does is how customers end up disappointed.
Set your expectations here
Product condition
Mostly new, overstock or like-new. Expect occasional shelf wear, opened packaging or a small cosmetic mark.
Item counts
Ranges are approximate. Bulky items reduce the count; small items raise it. Volume is what we pack to.
What themed boxes change
A theme points the mix in a direction. It never locks in a specific brand, product or quantity.
Influencer boxes
Creators get the same boxes from the same shelves. We don't hand-pick better ones for cameras.
What is never guaranteed
- • Specific brands, products or categories
- • A set retail value or resale margin
- • Identical contents between two boxes
- • Original retail packaging on every item
Shipping, processing and returns
Processing takes 3–5 business days. Shipping is calculated by weight and destination at checkout, so a heavier box to a farther ZIP costs more — that's carrier pricing, not a markup.
Mystery products are final sale. Damaged in transit? Send photos within 7 days and we'll sort it out.
Is a mystery box right for me?
- You enjoy surprises more than specific outcomes
- You're okay with an occasional item that isn't for you
- You want variety, not a guaranteed resale margin
- You understand contents and counts vary between boxes
- You're buying for fun, gifting or content — not investment
If most of those sound like you, you'll have a good time. If you need specific products, shop our themed boxes or skip the mystery entirely — no hard feelings.